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"I have been a customer of Metric Hosting Ltd. for more than a decade and I am very satisfied with their friendly client service. They respond to my enquiries on technical issues very timely. They also provide me with professional and technical advice. I would recommend their service to anyone!" Catherine Johnston - hunggarkuen.com





Frequently Asked Questions

What is MHL's "Acceptable Uses Policy"?
How can I contact you with other unanswered questions?

What is Virtual Domain Hosting?
Do you accept international orders?
Does MHL handle domain registration?
What is the fee for domain registration?
Will you put any advertising banners or ads on my site?
May I use my account for commercial purposes?
Do you back up your servers?
Will others have access to my files?
What types of payment do you accept?
What are your payment arrangements?
What is your refund policy?
How long does it take to process a new account?

Answers:

What is Virtual Domain Hosting?
Virtual Domain Hosting means that your domain will be hosted on our servers, but it will appear as if you had your own server. We will provide detailed instructions on registering or transferring a domain name.
Do you accept international orders?
Yes we do! We host domains for our customers all over the world.
Does MHL handle domain registration?
Yes! You can register a new .com, .net, .ca, .info, .org or other domain names with MHL at the time of your web hosting order - no additional forms to fill out.
What is the fee for domain registration?
There is no fee for a domain registration if you are paying for hosting a year at a time. However, if you are paying for hosting for less than a year or registering an additional name, the charge is CAD$25 for domain registration.
Will you put any advertising banners or ads on my site?
No. We provide commercial grade web hosting. There will be absolutely no MHL advertising on your website, unless you choose to place it yourself.
May I use my account for commercial purposes?
Absolutely. You can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community.

If desired, SSL data encryption / secure processing is available for our customers. SSL provides an environment whereby payment information (such as a credit card number) can be transmitted from the web browser to a web server in an encrypted mode.

Do you back up your servers?
We perform full backups of websites nightly.
Will others have access to my files?
Our servers are set up in such a way that no users other than those you authorize can access your files.
What types of payment do you accept?
We accept following types of payment: Visa, MasterCard, certified personal and company checks drawn on any Canadian or US bank, and money orders from any Canadian or US bank or post office.

If you want to make your payment in any other way please contact us at sales@metric-hosting.com -- most probably we will find a way to accept your payment in a way convenient for you.

What are your payment arrangements?
All payments are due in advance of any site being activated. Any site having any payment due falling 15 days late will be suspended. Upon receipt of any late payment due and a reactivation fee of CAD$15 [approx US$10], the site will be reactivated with 48 hours.
What is your refund policy?
MHL strives to provide and maintain superior hosting services for all our clients. If, for any reason, you are not completely satisfied with the service you receive from us within the first 30 days, you will receive a full and complete refund of our hosting fees without any hassles.

This policy excludes any domain registration fees. Registration fees are paid to the registering company that handles these things. Once a domain name is registered, it is permanent for the duration of the registration agreement.

You may cancel your account after the first 30 days service without any penalty or further charges.

How long does it take to process a new account?
It normally takes MHL up to the 24 hours to process most of the requests. Domain names take up to 72 hours (usually 1-3) to become active. Transferred domains take up to six days to become active.

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